Shipping and Returns
Items ordered are normally dispatched via a 24 hour courier service throughout Mainland United Kingdom, dispatched the next working day after the order is received. If any items are not available for dispatch within the specified time-frame, we will notify you by email and/or telephone. Weekends, statutory holidays and company holidays are not included in this calculation.
Shipping costs are calculated based on the total weight of products ordered, and are subject to VAT.
Delivery to Non-Mainland United Kingdom and International addresses will incur additional charges. At time of order, a deposit toward shipping will be taken. We shall calculate exact shipping costs and invoice the difference to you as soon as possible. If you have any queries, please contact us for more information.
In line with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have a cooling-off period of 14 days, during which you may cancel or return your order. The 14 days runs from the day after you receive the Goods.
To cancel your Contract, you can contact us by clicking here.
If you have received the Goods before you cancel your Contract then you must send the Goods back to our contact address at your own cost and risk. If you cancel your Contract but we have already processed the Goods for delivery you must not unpack the Goods when they are received by you and you must send the Goods back to us at our contact address at your own cost and risk. You must return the Goods to us within 14 days of informing us that you have cancelled your Contract.
Upon receipt of the returned Goods, we shall inspect them. Only items received by us in the condition they were in when delivered to you will be considered for a full refund. Where items are returned to us in an unsaleable condition, we shall deduct the cost of putting this right from any refund given to you.
Refunds will be paid to the credit or debit card the original payment was made from within 14 days of us receiving the returned Goods.
Please note that we cannot offer a refund for items which are personalised or made to order. These items include, but are not limited to, Colour Packs, and Plasters/Paints which are normally sold in a neutral un-tinted form, but where you have requested and paid for our colour pre-mix service.
Damaged, Missing & Incorrect Goods
Please open and inspect the Goods before signing for them. Any Goods signed for in good condition cannot be returned as damaged.
For damaged, missing and incorrect Goods, you should inform us within 48 hours of receiving your order. You can contact us by clicking here. In your initial correspondence, you should include:
Order ID number
Date of purchase
Products damaged/missing etc.
Description of damages/items missing etc.
Please email images of all damaged and incorrect items to us. You can contact us by clicking here.
Please retain all damaged and incorrect items for inspection until we inform you that the claim has been resolved.
If we determine that a refund is due, this will be paid to the credit or debit card the original payment was made from within 14 days of us informing you that the claim has been resolved.
Important Warning: giving false, misleading or inaccurate information to us or not supplying all the required information may result in your claim not being resolved.