Shipping and Returns
All items ordered are normally dispatched via a 48 hour courier service throughout the UK and Republic of Ireland dispatched the next working day after the order is received. If any items are not available for dispatch within the specified time-frame, we will notify you by email and/or telephone. Weekends and holidays are not included in this calculation.
Shipping costs are calculated based on the total weight of products ordered, and are subject to VAT.
Delivery to Non-Mainland United Kingdom and International addresses will incur additional charges. At time of order, a deposit toward shipping will be taken. We shall calculate exact shipping costs and invoice the difference to you as soon as possible. If you have any queries, please contact us for more information.
In line with the Consumer Protection (Distance Selling) Regulations 2000 you have a cooling-off period of 7 working days, during which you may cancel or return your order.
Please note that some items may not be returned to us as they may come direct from various suppliers. Please contact us regarding your specific product. The customer will be expected to pay for the extra delivery charges plus a 10% handling charge on all returned items. Only items unopened in the original packaging will be considered for returns.
Damaged Goods, Wrong or Short Delivery
Please open and inspect the goods before signing for. Any goods signed for in good condition cannot be returned as damaged.
If for any reason you have:
- Any damaged goods
- Wrong items to those ordered
- Any items missing from your order
- You should inform us within two working days of receiving your order. You can contact us by clicking here.
You should always quote your unique order reference from your invoice.
Frost damages will not be entertained as we will not dispatch goods which are liable to damage during frost. It is the customer’s responsibility to ensure there is no local frost that can damage materials. We will inform you if frost affects our dispatch, and will gladly try to help with special requests in delaying dispatch due to frost.
Refunds will be paid to the credit or debit card the original payment was made from.
In order to deal with damaged orders quickly we need the following information returned within 48hrs of damaged items being received:
Date of purchase
Description of damages
Please attach the original delivery label to this document.
Please email images of all damaged items or supply a photograph to us. You can contact us by clicking here.
Please retain damaged items for inspection until we inform you the claim has been resolved.
Important Warning: giving false, misleading or inaccurate information to us or not supplying all the required information may result in your claim not being resolved.